DELIVERY CENTRE POLICIES

It is the expectation of Paddle Cymru that the experience of our Learners and Providers will be positive and that you will be treated fairly and without discrimination. We recognise that this may not always be the case and set out below our appeals procedure.

Good Coaches ensure participants in paddlesport have positive experiences and are therefore more likely to continue in the sport and achieve their potential. Coaches should therefore ensure they demonstrate a high degree of honesty, integrity and competence at all levels.

Our goal is to give excellent service to all of our members, but we recognise that occasionally things do go wrong. We take all complaints we receive seriously and aim to resolve all of our members’ problems promptly. To ensure that we provide the kind of service you should expect of us, we welcome your feedback.

Paddle Cymru Delivery Centre Fees.

While adding a course authorisation request to Just Go that is outside the expected notice period you should email a request stating your reasons for the late submission.

Paddle Cymru Delivery Centre is committed to the delivery of high quality training and assessment courses and ensures the integrity of BCAB awards and qualifications it provides by implementing a rigorous standardisation regime

Delivery Centre – Guideline to Paddlesport Course and Associated Costs

The intention of this policy is to help providers and candidates to understand what is classed as Malpractice and Maladministration in the context of delivering/attending a British Canoeing Awarding Body Course

This PROVIDER SERVICE AGREEMENT (the ‘Service Agreement’) is made BETWEEN the 

Provider’s Home Nation Delivery Centre and Paddle Cymru

Paddle Cymru Delivery Centre is committed to delivering high-quality training and assessment

courses and experiences for learners. To ensure we meet these criteria we have in place robust

processes and procedures.

Paddle Cymru has an obligation to ensure that recruitment, selection, and access to training is fair, transparent and ensures the competence of all involved

Paddle Cymru carries out a range of standardisation, quality assurance and other monitoring activities to ensure that Tutors, Assessors, Providers and our staff follow regulatory requirements with respect to course administration, qualification delivery and Learner assessment.

Paddle Cymru supports the promotion of paddlesport for people of all abilities and encourages them to take British Canoeing Awarding Body (BCAB) Personal Performance Awards, Safety training, Leadership Awards and Coaching Qualifications.

This policy applies to directors and all staff, volunteers and contractors, and should be read in conjunction with the declaration of interests form attached below. This form needs to be completed by all directors, committee members and senior staff and returned to the Paddle Cymru Company Secretary.

Paddle Cymru holds personal data about job applicants, employees, workers, members, volunteers, providers, suppliers and other individuals for a variety of organisational purposes.

Paddle Cymru believes that all paddlers have a responsibility to help preserve our beautiful Welsh rivers, lakes and coastline. We also recognise our responsibility for protecting the environment and will ensure compliance with all relevant current and future legislation. We will also endeavour to be compliant with appropriate codes of practice. 

Paddle Cymru encourages you to bring to its attention alleged wrongdoing and ethical or legal concerns which may impact on the work that we do and anyone involved. You have a duty to be vigilant and to keep Paddle Cymru informed of any such matters. This policy is to provide you with a formal channel through which employees of Paddle Cymru can raise matters of a serious nature relating to Paddle Cymru. Such matters cannot be raised informally. We encourage you to disclose information which tends to show one or more of the following where such disclosure relates in some way to Paddle Cymru.